Refund Policy

Return & Refund Policy

1. Returns/Refund Not Accepted After Purchase:

    • We do not accept returns unless the product has functional defects or has been damaged during shipping, as per the terms outlined below.
  • Unboxing Video Required for Shipping Damage Claims:
    • To process claims for items damaged during shipping or received in non-functional condition:
      • You must provide an unboxing video clearly showing the condition of the package and the damaged product.
      • Submit this video within 48 hours of receiving the shipment.
      • Without a valid unboxing video, refund or replacement requests cannot be processed.
  • Support for Accidental Damage Repairs:
    • If your watch is accidentally damaged, we’re here to assist. You can take advantage of our discounted repair charges, with the addition of shipping costs. Simply cover both the repair and shipping fees, and we’ll ensure your watch is taken care of promptly.
  • Refund/Replacement for Defective or Damaged Products:

For manufacturing defects or shipping damage:

    • Contact our customer service team within 48 hours of delivery and submit the required unboxing video for verification.
    • Upon claim approval, you can choose between a refund (processed within 7 business days) or a replacement.
  • Exclusions:
    • This policy does not cover damages caused by misuse, improper handling, or normal wear and tear.
    • Products sold under special promotions, clearance sales, or as final sale items are non-returnable unless stated otherwise.
  • Contact Us:

For any questions or concerns, reach out to us:

    • Instagram: @wearinwatch 
    • Email: wearinwatch@gmail.com
  • Order Confirmation Policy:
Please make sure to read all policies and product details carefully before placing your order. We cannot accept cancellations or returns if details were missed by the customer. If you have any questions about the quality, authenticity, size, or color, please reach out to us on Instagram or email before placing your order. We're here to provide clear and honest information so you can make the best decision.
Since all our watches are either customized or one-of-a-kind, work begins immediately once an order is placed, and it cannot be canceled or changed.

By making a purchase on our website, you agree to the terms of this return and refund policy.

Note: "wearinwatch" reserves the right to modify or update this policy at any time without prior notice.